OUR POLICIES

Customer satisfaction is important to us. Please contact us with any questions regarding returns or product concerns. Due to the nature of our products, returns of opened, used, custom-blended, or private-label items are generally not accepted. All returns require prior authorization from Acme Soap Company.

Acme Soap Company offers local delivery throughout the San Antonio area and ships nationwide through trusted freight carriers. Shipping costs and delivery times vary based on product type, order size, and destination. For shipping questions or freight quotes, please contact our team.

We take every reasonable precaution to ensure that orders are properly packaged, labeled, and prepared for shipment in accordance with applicable shipping and handling requirements. However, once an order has been transferred to the carrier, we are not responsible for damage, loss, delay, leakage, breakage, or other issues that occur during transit. Customers are responsible for inspecting all shipments promptly upon delivery and should note any visible damage with the carrier at the time of delivery whenever possible. Any claims for damage or loss occurring during transit should be submitted directly to the shipping carrier. We will make reasonable efforts to assist customers with documentation or information needed to support a carrier claim, but we cannot guarantee reimbursement or replacement for products damaged or lost while in transit.

We respect your privacy and are committed to protecting your personal information. When you visit our website, we may collect information you voluntarily provide, such as your name, email address, phone number, or other contact information submitted through forms on our website. We may also automatically collect limited information, such as your IP address, browser type, device information, and website usage data, to help us understand how visitors use our site and improve our services. We do not sell or rent your personal information to third parties. We may share information with trusted service providers who assist us with operating our website, communicating with customers, or providing our services, as necessary to perform those functions. By using this website, you consent to the practices described in this Privacy Policy. We may update this policy from time to time, and any changes will be posted on this page.

Acme Soap is committed to providing equal employment opportunities to all employees and applicants. We make employment decisions based on qualifications, skills, experience, performance, and the needs of the business, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, transfers, and termination.